Privacy Policy

Effective Date: 27/08/2023

Who we are

Our website address is: About Us | Dynamic Ace Lanka (Pvt) Ltd.

At Dynamic Ace Lanka, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect:

  • Personal identification details: Name, email address, phone number.
  • Payment information: Credit/debit card details (processed securely).
  • Usage data: IP address, browser type, and pages visited on our site

How We Use Your Data

We use your data to:

  • Process orders and payments.
  • Deliver products and services.
  • Send promotional offers and updates (if consented).

Data Security

We employ advanced encryption and secure servers to protect your data.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.

For any concerns, contact us at support@dynamicacelanka.com.

Terms & Conditions

Effective Date: 27/08/2023

Welcome to DynamicaceLanka.com! By using this website, you agree to comply with the following terms and conditions.

Use of Website

  • You must be at least 18 years old to use this site.
  • The content provided on this site is for informational purposes only.

Product Orders

  • All orders are subject to availability.
  • Prices listed are in Sri Lankan Rupees (LKR) and may change without notice.

Payments

  • Payments can be made via credit card, bank transfer, or other methods listed at checkout.
  • All transactions are securely processed.

Limitation of Liability

Dynamic Ace Lanka is not responsible for:

  • Delivery delays caused by third parties.
  • Unauthorized access to user accounts resulting from user negligence.

For questions, reach out to support@dynamicacelanka.com or call us at +94 11 791 1010.

Refund Policy

Effective Date: 27/08/2023

At Dynamic Ace Lanka, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

  • You may request a refund within 7 days of receiving your item.
  • To qualify for a refund, the product must be unused, in its original packaging, and in the same condition as you received it.
  • Refunds are applicable for damaged or defective items or if you receive an incorrect order.

Refund Process

  • Email us at support@dynamicacelanka.com with your order number and reason for the refund.
  • Attach photos of the item (if defective or damaged).
  • Once approved, refunds will be processed, and the amount will be credited to your original payment method within 7–14 business days.

Exclusions

  • Sale items are non-refundable.
  • Opened or used products are not eligible for refunds unless defective.

For more details, contact us at +94 11 791 1010.